Frequently Asked Questions
Everything you need to know about our premium blends and services.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and potency, store your tea in a cool, dark, and dry place. We recommend using airtight containers, such as our UV-protected glass jars or original resealable pouches, away from direct sunlight and strong odors.
Are your tea blends organic and natural?
Yes, we prioritize sourcing high-quality, organic ingredients. Our blends are handcrafted without the use of artificial flavors, synthetic colors, or hidden preservatives to ensure you get the purest botanical experience possible.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 7 business days. Once your order is processed, you will receive a tracking number via email to monitor your tea's journey from our market to your doorstep.
What is your return policy for food products?
Due to the nature of food products, we cannot accept returns on opened tea. However, if there is an issue with your order or if a product arrived damaged, please contact our support team within 14 days for a replacement or store credit.
Do you offer caffeine-free options?
Absolutely! We offer a wide variety of caffeine-free herbal tisanes and wellness blends. You can easily filter our collection by 'Caffeine-Free' to find the perfect brew for any time of day.
Do I need any special equipment to brew loose leaf tea?
While you can use a simple mesh strainer, we recommend using a dedicated tea infuser or a French press to allow the leaves to fully expand and release their full flavor profile.